We currently work with Royal Mail, DPD, Yodel, XDP, Hermes, and Palletways.

All parcels are shipped from the warehouse in Leicester.

Delivery of products ordered on the Vernal website to mainland UK is free of shipping costs.

Unfortunately, we have not shipped to other countries yet. You are currently browsing our Pound Sterling store that is specifically directed to customers that want to order products to ship to the UK mainland only, for all other destinations please contact us for a quote.

Late delivery after the order is placed is possible. You can leave a note during checkout or contact our customer service directly by sending an email with the order number. Unfortunately, early delivery is not possible at the moment.

Once the order has been completed, the system will automatically send you a confirmation email. Orders placed before 16:00 will be dispatched as soon as possible on the same day.

Orders placed after 16:00 will be dispatched within 24 hours (excluding public holidays). An email with the tracking number will be sent after delivery (tracking information will be updated within 24-48 hours).

Most of our in-stock orders ship in 1-2 business days. Delivery time within mainland UK is 3-8 business days.

If you are not at home during the delivery, the courier may, depending on the situation, leave the product on your doorstep or hand it to a neighbour for signature, or in some cases, place it in a nearby parcel station. If you are unreachable several times and the delivery of the parcel therefore fails, the parcel will be returned to the warehouse.

Yes, definitely! If you notice that a parcel has been severely damaged during transport. You can refuse acceptance and contact us by e-mail for professional customer service.

If you need to change your delivery address, please contact our customer service team as soon as possible.You can explain the situation to Vernal Customer Service via email/phone/live chat and provide the new information such as the recipient's name, phone number, email address and address. Please note:

• Order changes may not be possible after the first hour, as most orders begin shipping from our warehouses within an hour.
• If the package has already shipped, we will contact the carrier to request an address change, but some carriers do not support this service.
• If the change is unsuccessful, you may either receive the package at the original address or contact the carrier to refuse delivery.
• If you contact us outside of customer service working hours, we may not be able to respond immediately, but rest assured we will process your request as soon as our team is back online.

Sorry, self-pickup is not possible at this moment. All orders must be delivered via our standard shipping methods.

Yes, you can enter different billing and shipping addresses individually.