Return & Refund Policy

Please do not hesitate to contact us if you have any problem with the parcels:

30-Day Return Policy

You have the right to return within 30 days without giving any reason. The return period is 30 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

Please check if you fall into one of the following two categories of returns:

1. Should you encounter any quality-related issues within the first 30 days of purchase, you may return the product free of charge. In such cases, all associated shipping costs will be the responsibility of Vernal.

2. In instances where a return is requested within 30 days without any given reason, the customer will be responsible for covering any shipping costs. Upon receipt of the returned product, Vernal will promptly initiate a refund.

When you want to return without reason, please ensure that the product meets the return conditions

1. All items must be returned in their original condition (undamaged, unassembled, in its original packaging). Items not returned in this condition may be subject to additional fees.

2. Returned items are subject to inspection prior to issuing a refund.

3. You will be responsible for shipping the products to the return address with the Return Label provided.

Return Address:
Commercial Park Unit 1,Dorsey Way,Dorsey Way

Leicester LE19 4DB

Phone: 01582477267;


There are a few items that can’t be returned:

1. Assembled products

2. Clearance Items

3. Gift cards

4. Personalized items

5. Batch returns more than 5 open-box or non-quality related items of the same category. (Refers to standing desks and chairs, with the exclusion of accessories)

How much is the return shipping fee

You are responsible for 15% of your order amount restocking fee, which includes the Return Label / actual express delivery fee/storage fee / re-listing fee/destruction fee. The restocking fee will be deducted from your refund.

To exercise your right of return, you must inform us ( email: of your decision to return from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the enclosed model return form for this purpose, which is not mandatory.

*Please be advised: this policy is only applicable to orders that contain 5 or fewer items within the same product category (specifically standing desks and chairs, with the exclusion of accessories). We do not accept batch returns of more than 5 open-box or non-quality related items of the same category.

For purchases exceeding 5 standing desks or desk frames, we recommend initially buying a sample desk to ensure your complete satisfaction prior to making a larger order through our website.

For additional information, feel free to reach us at



Usually within 10 working days


Your Original Payment account


Refund request ➡️ Goods returned to the warehouse ➡️ Personnel check the status of the returned goods ➡️ Check status OK ➡️ Operation refund

*Note: For bulk order returns & refunds, please contact our customer service team by email ( to confirm the exact return cost and delivery method, as well as the exact time for refund. You still have the right to return the product within 14 to 30 days of receipt, but we will need to determine if you need to return the product at your own expense.

Time Frame for the Processing of the Return Shipment

Approx. 3-5 working days after receipt of the returned goods.
Credit card providers require approx. 2-5 working days.

We hope that you are satisfied with us. If you encounter any problems, please contact us by email. We will find a solution as soon as possible.

Address: 136-148, Ting Kok Road, Tai Po, New Territories, Hong Kong
Phone Number: +44 7380 307916
(Mon-Fri, 5am-10pm UTC)

If you would like to request a return, please contact us via for the return warehouse address.